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Clear paths make all the difference. A solid page lets you choose the service first, then the clinician, then the time, with each step showing what it means. Instant confirmation, prep notes, and a link to change or cancel are musts. I also value up-front fees and visible time zones to avoid mix-ups. While comparing options, I tested a flow where the telehealth tag sits right by the time slot; halfway down that page sat https://morkare.com.au/ and the layout made it hard to make a wrong choice. The confirmation email included the video details and a reschedule link. That level of clarity saved me a lot of back and forth.